Order tracking and delivery updates for sellers who sell in DMs
Your business runs through conversations. Your operations shouldn't. Log orders from Instagram, TikTok and WhatsApp in seconds, track every delivery, and keep buyers updated by email, SMS or WhatsApp automatically.
Features
Create orders in seconds
Add inbound or outbound orders, tracking numbers, and buyer details in one quick flow. No spreadsheets, no notes app, no juggling tabs.
Buyers stay updated automatically
Email, SMS or WhatsApp - sent the moment a shipment status changes, with a branded tracking link buyers can check anytime.
See what needs attention at a glance
Pending, in transit, out for delivery, delivered - one glance tells you what's moving and what's stuck.
Pricing
Free
EUR 0/ month
Great for getting started
5 tracked orders per month
30 message credits per month
Unlimited untracked orders, like local pickups
Buyer tracking page with your business name
Unlimited email updates
SMS and WhatsApp updates using credits
Plus
EUR 15/ month
For growing businesses
25 tracked orders per month, then 5 credits per order
200 message credits per month
Everything in Free
Your logo and brand colour on buyer tracking pages
Keep tracking past your limit instead of a hard stop
Credit top-ups from €4.99 that never expire
FAQ
What is Drop?
Drop is order tracking software for small sellers who take orders through DMs on Instagram, TikTok or WhatsApp. You log each order and its tracking number, Drop follows the shipment, and your buyers get automatic delivery updates with a link to their own tracking page.
How do my buyers get delivery updates?
By email, SMS or WhatsApp, sent automatically when the shipment status changes. Email updates are free and unlimited. WhatsApp updates use 1 message credit each and SMS updates use 3.
Do my buyers need an account or an app?
No. Buyers open their tracking link in any browser. There is nothing to download and no sign-up for them.
Which couriers does Drop work with?
Tracking data comes from carriers through AfterShip. Paste a tracking number and Drop detects the courier for you.
Can I log orders without a tracking number?
Yes. Untracked orders, like local pickups or hand deliveries, are unlimited on every plan and never use credits or count towards your tracked order limit.
Is there a free plan?
Yes. The Free plan includes 5 tracked orders and 30 message credits per month, and you don't need a card to sign up. Plus costs €15 a month for 25 tracked orders and 200 message credits.
What happens if I run out of message credits?
Email updates keep sending for free. On Plus you can top up credits at any time, starting at 50 credits for €4.99. On Free, your credits reset at the start of each monthly period, or you can upgrade to Plus.
Can I use my own branding?
Yes, on Plus. Upload your logo and set your brand colour, and buyers see them on their tracking page and updates.